- LAKE COUNTY NEWS REPORTS
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PG&E to move more than 7,100 Lake County customers into new rate plan
As part of a multiyear, statewide energy policy to create a cleaner energy future for California, PG&E said it will move approximately 7,140 eligible residential electric customers in Lake County currently on a tiered rate plan called E-1 to a time-of-use, or TOU, rate plan in April 2022.
On the time-of-use — peak pricing from 4 to 9 p.m. daily — rate plan when customers use energy is as important as how much they use.
The transition to this time-of-use rate plan will occur by geographical region and affect approximately 2.5 million customers in PG&E’s service area in stages through 2022.
PG&E spokeswoman Deanna Contreras told Lake County News that the 7,140 customers in Lake County who will be transitioned to the TOU rate plan are residential customers who are eligible.
To help manage use and cost, customers can see hour-by-hour use via their online account and can view an estimate of their bill, compared to the previous year’s use, Contreras said.
Customers in Lake County will receive a series of notifications by mail starting this month to allow them ample time to make a choice if they prefer another rate plan. Customers can choose another rate plan at any time.
All California investor-owned electric utilities are required to automatically transition customers to the time-of-use rate plan to support a cleaner, healthier, and more reliable energy grid. PG&E does not profit from this change.
Customers can choose an alternate time-of-use rate plan or another rate plan, including the tiered rate plan, at any time. Customers enrolled in the Medical Baseline program will not be part of the automatic transition.
“To ensure our customers are fully aware of the transition to the time-of-use rate and how the program works, we’re communicating this change more than 90 days ahead, and we’ll continue to share information before each regional transition takes place,” said Marlene Santos, PG&E’s chief customer officer. “And, customers can choose the rate plan that best fits their needs and lives at any time.”
Customers who automatically transition to this time-of-use rate plan will receive risk-free bill protection for the first 12 months on the delivery portion of the bill.
If a customer pays more on the TOU rate plan than they would have on their current rate plan, PG&E will also automatically credit the customer the difference for the first year on the generation side.
More about time-of-use rate plans
Customers on these rate plans can choose to shift and reduce some energy use to lower-cost time periods (19 hours) every day, including weekends and holidays. The hours of 4 to 9 p.m. are higher priced (peak times). All other times are lower priced (off-peak). Environmental advocacy groups such as the Natural Resources Defense Council support the transition to TOU rates as the plans help build healthier communities.
“TOU rates help Californians take advantage of less expensive, cleaner and more plentiful electricity during periods when a greater share of renewable energy is flowing through the grid. Combined with energy efficiency, electrification, and demand response programs, TOU helps customers reduce energy costs and their carbon footprints by using appliances when more emissions-free electricity is available,” said Alejandra Mejia Cunningham, NRDC building decarbonization advocate.
Starting in 2018, approximately 150,000 residential customers from across PG&E’s service area representing diversity in climate, household size and energy use were randomly selected as part of the first phase of transitions.
Eighty percent of those customers stayed on the new time-of-use rate plan for more than a year. PG&E incorporated feedback from this initial group into the plans for the full rollout.
For more information about the transition to time-of-use rates and bill protection eligibility, customers can visit www.pge.com/toutransition. To view a customized rate plan comparison, customers can visit their account online at www.pge.com/TOUchoice.
Dedicated rate plan specialists are available at 1-866-743-7945 to answer questions and help customers choose a rate plan.