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Calling 811 before a digging project makes safety sense
A simple call to 811 before any digging project – by a contractor about to do a large excavation or by a homeowner about to plant a backyard tree – can prevent damage to underground utility equipment and all the problems associated with it, including injuries or outages.
Why is calling 811 important? Because underground electric power lines, gas lines, telecommunication lines, water lines and other essential infrastructure needed for utility services can be within a few feet of the surface.
National statistics show that once every three minutes a utility line is damaged by digging. In PG&E’s service area, about 1,750 dig-ins where contractors or customers struck PG&E lines, were reported in 2012. In more than 1,000 of those instances, a customer or contractor didn’t call 811 before the incident.
This took place throughout PG&E’s service area, which stretches from the Oregon border to Bakersfield. More than 200 dig-ins happened in the Sacramento area, for instance, and 80 took place in the San Jose area.
Reputable, professional contractors are well aware of the need to call 811 to ensure public safety. However, many homeowners aren’t aware that some simple weekend chores, such a planting a tree or digging a post for a new mailbox, also should include a call to 811.
Soil erodes over time, potentially leaving some utility lines less than a foot below the ground’s surface. And multiple utility lines can be buried very close together – gas, electric, cable and water.
When customers call USA, PG&E and other utilities are notified so they can determine whether or not they have underground facilities at the excavation site. PG&E will either mark the area or notify a customer that the area is clear. The lines will be marked for free.
As a reminder, PG&E only marks its own gas, electric and communication lines. PG&E will typically field mark the horizontal location of gas and electric facilities by painting stripes on surface streets and sidewalks or marking unpaved areas with colored flags. Yellow designates gas lines and red designates electric lines.
Other utility companies will locate and mark their own lines for water, sewer, telecommunications, etc.
Steps to ensure a safe dig
USA is available from 6 a.m. to 7 p.m., Monday through Friday, except for holidays. All utilities have two business days (7 a.m. to 5 p.m.) to mark and locate their underground lines.
Here are some specific steps for residential and business customers to take.
- Plan the excavation. Calls to 811 can be made up to 14 days in advance. Advanced notice helps utilities schedule their mark and locate resources.
- Call USA at least two working days prior to the start of excavation.
- Determine the limits of the excavation area and mark out the excavation site in white.
- Use hand tools to carefully excavate next to marked underground facilities.
- Respect and maintain the field markings for the duration of the job.
- Extend the USA ticket if your project goes beyond 28 calendar days.
If there is any type of damage to PG&E electric wires, those involved should move to a safe location, call 911 and then call PG&E at 1-800-743-5000.
For more information about USA visit www.call811.com .